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-- "YOU'RE going to listen to me." This was the taunting command of an AOL customer service representative who sounded like a jailer twirling his keychain. The customer on the phone wanted to complete his business, but the person on the other end of the phone did not share a sense of urgency. --
AOL Said, 'If You Leave Me I'll Do Something Crazy'
Seeded on Sat Jul 1, 2006 7:00 PM EDT
Article Source: The New York Times- Enjoy this article? Help vote it up the 'Vine.
- Public Discussion (3)
It's an amusing/infuriating story, but how is it news? And how can someone's bad customer experience warrant a piece in The New York Times?
- 1 vote
#1 - Sun Jul 2, 2006 10:49 AM EDTMy guess is that terrible customer support isn't new, but the way the customer handled it, is.
AOL and Comcast executives in charge of customer service may long for the good old days when they had to deal only with a finite number of federal regulators and state attorneys general, not a universe of millions of Web-savvy customers.
- 1 vote
The voice of the consumer echoed through special interest forums leads to a change in corporate behaviour. That may be all well and good. I just miss the days when journalists could do more than spend a few hours online to find a story.
- 1 vote
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